I’ve reported on a number of occaisions about attempting reboots and those reboots just “hanging” until the server was power-cycled (or until you could execute a “shutdown” command from another computer in the environment – not always easy when connecting remotely!).
It has appeared that the Scalable Networking Pack (SNP) had a role to play, and that Small Business Server (SBS) may have gotten the worst end of this stick, but it apparently turns out to have been a race condition in NTFS driver shutdown code.
Microsoft has released a number of patches over the last year to address this, but I can say that I’m finally happy with the last iteration of the patch. You can find that patch in this KB article: A Windows Server 2003-based computer stops responding when you shut down the computer in a remote console session.
I certainly won’t promise you that it solves all of the issues – but I’ve not seen a hang since I installed the last version of this patch. A version of the hotfix is available for both Windows Server 2003 sp1 and sp2.
Until next time…
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